In our experience, many enterprises are scaling up automation efforts at an unprecedented pace and deploying bots or digital workers across multiple business functions. They are focused on developing a highly customer-centric and agile automation strategy that ensures seamless interaction between humans and bots to co-create the future workforce. In other words, scaling bots will usher in a transformative change, wherein the human and digital workforce will work alongside each other, to create a truly digital enterprise.
Enterprises today are focusing on the creation and deployment of a unified workforce comprising humans and bots, where humans will drive customer orientation, have a say in the final decisions and strategies, while digital workers will complement these efforts through productivity and consistency.
Download this whitepaper to understand how to successfully implement the digital workforce at scale.
