Harnessing the Power of Crowdsourcing to Maximize Business Resilience and Drive Digital Transformation
How Community Brands reduced operating costs by 30% YOY and transformed the customer experience by automating the document verification process with Scalehub’s crowdsourcing solution
Watch this webinar case study to find out how you too can unlock next level agility and business performance with crowdsource-powered document processing automation
Community Brands had a problem. For years they had relied on manual document verification and it simply wasn’t working.
As a leading-provider of cloud-based solutions for private schools, Community Brands was responsible for processing financial aid applications. Doing so requires them to understand the family’s financials, verify the application with documentation and, ultimately, advise the school on how much financial assistance the family needs.
Unfortunately, using manual processes:
- It took 10-12 days to simply verify whether or not the correct documentation was uploaded
- It took an average of 6 weeks to verify financial aid applications in total
- Accuracy dipped below 70%
- As these applications required personal financial documents such as W-2, human reviewers had access to sensitive personal information
Given the high stakes involved with this process (afterall, one mistake could ruin a child’s chance to receive financial aid), this manual approach was simply not cutting it.
Unlocking increased efficiency and business performance with Documentation Verification Automation
Cue ScaleHub, a leading-edge provider of automated crowdsourcing document processing solutions. Using computer vision, artificial intelligence and natural language processing (NLP), Scalehub automatically reviews and classifies documents. This self-learning technology-powered tool identifies exceptions (i.e. if the wrong form was uploaded) in a matter of seconds then immediately re-route for manual handling.
By automating the financial aid application document verification process with Scalehub’s crowdsourcing solution, Community Brands was able to:
- Reduce operating costs by 30% YOY
- Reduce document verification time down by 85%
- Reduce the entire financial aid application process down from 6 weeks to just a couple of days
- Increase consistency. No matter what the volume, processing time takes less than 2 days
- Boost accuracy to 99%
- Dramatically reduce the risk of exposing sensitive personal information
The best part? Not a single one of Community Brands’ competitors can even come close delivering the same level of speed and accuracy when it comes to document verification.
The introduction of Scalehub has significantly impacted the way Community Brands is doing business. Going forward, they’ll be integrating Scalehub into their larger application processing systems, increasing the speed, accuracy and security of those processes as well.
However, don’t take our word for it. On December 8th, 2020, we invited Kendra Foss,
Product Manager of K12 Financial Aid Solutions at Community Brands, to share her teams’ document verification automation story.
Her short but informative, 45 minute presentation is now available on demand and includes an in-depth explanation of how Scalehub’s crowdsourcing solution actually works. If you’re one of the millions of business leaders out there looking for new, innovative ways to maximize business resiliency and digital transformation efforts, you won’t want to miss what she has to say.
Presenters:
Kendra Foss
Product Manager, K12 Financial Aid Solutions
Community Brands
Kendra is the Product Manager, K12 Financial Aid Solutions at Community Brands - the leading provider of cloud-based software to associations, nonprofits, K-12 schools and faith-based groups. In her role she is responsible for the solution development for two K12 brands: TADS and SSS.
With focused expertise in the education and public sectors, Kendra has over 10 years of experience in SaaS applications and web-based technologies and5 years of product management experience.
She lives in Saint Paul with her husband and her 2 kids.
Dan Dubiner
CTO & Co-Founder
ScaleHub AG
Dan is the CTO and a co-founder of ScaleHub AG. Previously he had co-founded FasterAP, Inc., a San-Francisco based startup which focused on Microtask crowdsourcing and was acquired by ScaleHub AG in 2016. Dan is a senior business executive and technical director with 17+ years of IT experience in executive roles, as well as regional management and sales in a variety of sectors, including the financial & BPO industries.
Dan is a crowdsourcing industry expert and an Ex-army officer of the elite-IT unit at the IDF. He holds a BA in Political Science from the Hebrew University, Israel.
