Establish a culture of innovation in Toronto

Intelligent Automation Canada Toronto May 29-31

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Seth Adler
02/26/2019

AI Models, Chatbots, Cybersecurity, ML and disrupting thyself are all key topics on the IA Canada agenda. This well-rounded focus promises to provide good solid answers to the burning questions you may have about said subjects.

See the rest of the agenda and register now for IA Canada

Disrupt or be disrupted

And so, disrupt or be disrupted is on the menu in this first session. Legal Aid Ontario’s CIO, Karl Martineau not only discusses the chalice of disruption as strategy, he’s drinking from it and passing lessons learned around.

INCREASE YOUR INNOVATIVE EDGE, IMPROVE COMPANY CULTURE AND UPSKILL YOUR WORKFORCE THROUGH ACCELERATING AI TECHNOLOGIES

Intelligent automation is having a profound impact on how organizations can accelerate their strategies for enhancing the customer experience, along with enhancing their service provider capabilities. Disruption is now a strategy, of which companies through AI research and development can integrate institutional expertise to accelerate their IT programs.

Karl Martineau, CIO, Legal Aid Ontario

Automation part I or automation redux

Here’s the obligatory beginners session for those that are just at the start…or worse, are frustratingly back at the start.

CASE STUDY: AUTOMATION EVERYWHERE: EVERYONE IS DOING IT, BUT HOW DO I BEGIN MY JOURNEY?

Intelligent Automation is becoming a necessity in today’s age of Digital Transformation. Many companies are rushing to jump on the bandwagon without a clear view into what the overall outcome should be. In this session you will hear from a company that successfully launched an Intelligent Automation program and how they set a framework for a successful outcome. After this session you will be able to:

Gain an understanding of complex IA systems
Set realistic goals and outcomes from the very beginning
Identify who should be part of the process

Joe Loblaw, Director, Automation (RPA), Loblaw Companies Limited

John Vacheresse, Director, Application COE, Finance, Real Estate & Procurement Solutions, Loblaw Companies Limited

Chatbots

The chatbot pulls up a seat at the table of IA Canada in a session that promises to discuss speed and accuracy. And this doesn’t look like chatbot 101, as the speaker promises to discuss ML and AI enabling real-time interaction.

IMPROVING YOUR CUSTOMER SERVICE EXPERIENCE WITH THE HELP OF CHAT BOTS

In a digitally changing world people are expecting a new level of customer service. The challenge becomes how you improve speed and accuracy while still maintaining the same level of human customer service. Join this session to learn the common pitfalls regarding Chat bots and Customer Service and how companies are combating this. In addition we will learn the benefits of the new technology.

Machine Learning and Artificial Intelligence with regards to Chat bots enabling real-time interaction
Increasing speed and accuracy of current customer service

Josue Batista, Managing Director, HM Health Solutions & International

RPA in the cloud

It might be a good idea to listen to anything a Chief Analytics Officer has to say these days. The session discusses scalability, security and competitive advantage of RPA in the cloud. These seem like intriguing points of interest with potential key lessons learned. But the sneaky win here might be adding Ash Dhupar to your 21^st century rolodex.

ROBOTIC PROCESS AUTOMATION & ARTIFICIAL INTELLIGENCE FOR CUSTOMER IMPACT

Using RPA in the Cloud is a plug and play solution that can show results very quickly. Companies are able to see the benefits without the complex implementation of on premise solutions. In this session we will discuss the benefits and pitfalls of RPA in the Cloud along with whether it is a viable solution long term.

How realistic is scalability of RPA using the cloud?
Addressing securing issues associated with cloud based implementation
What is the competitive edge?

Ash Dhupar, Chief Analytics Officer, Publishers Clearing House

Culture of innovation

Here’s another of the growing examples of sessions…and enterprises focused on the carbon-based workforce. Some have been blinded by the shiny-new-object that is the digital workforce, but more and more- industry leaders are focused on the centrifugal force of their people.

CASE STUDY: USING IA TO COMPLIMENT YOUR EXISTING WORKFORCE: DIGITALLY UPSKILLING YOUR STAFF

While the Canadian market is investing in emerging technologies, many are not managing the risk associated with these technologies. In this session you will learn how one company managed the talent risk by successfully retraining their staff allowing them to be ready for the ever-changing digital landscape, therefore propelling the business forward.

Attracting and retaining talent
Creating a culture of innovation
Preparing yourself for natural attrition

Ajinkya Kulkarni, Senior Director, Data Science at Scale, DN, RBC

AI Models

If Bank of America’s Head of Security & Global Procurement, Tanya Taylor is going to share, pull up a chair. And bonus, the content here looks to be truly ‘next-gen,’ as the focus of the session on underlying AI models. And double extra points for discussing human bias.

BEFORE YOU BUY AI, TEST THE UNDERLYING MODEL(S)

Do you realize that AI has models that need to be validated before you use it in a production environment? Artificial intelligence technologies can generate false

conclusions based on flawed or partial data, which will lead to ‘garbage in, garbage out’. Many buyers research the AI technology and competitive landscape, but fewer

buyers understand the models that power the AI. In this session you will learn about the following:

What is a model in an AI technology and why it is important?
Why model validation and inventory management is important prior to using the AI in a production environment
How human biases can appear in AI

Tanya Taylor, Head of Security & Global Procurement, Bank of America

Cybersecurity

Roderick Kaleho knows his stuff. He knows so much, you don’t want to get too deep into a conversation with him about cybersecurity because he will scare you. But his objective in this session is to save you. Unless you’ve got the best and brightest in cybersecurity already on your team, it’s worth the trip to Toronto for this session alone.

HOW SAFE ARE YOUR BOTS? SECURING THE ENTERPRISE WHILE SUCCESSFULLY AUTOMATING THE ENTERPRISE

In the past companies have only had to secure the enterprise with regards to humans accessing the data. In this session we will assess the common mistakes companies make with regards to security and how you can make sure it doesn’t happen to you.

Assessing the basic security risks with regards to RPA
Examining how risk complexity levels change as you become more advanced in your IA Capability
What does Bots accessing data mean for the enterprise?
How to implement bot multi-factor authentication (MFA)

Roderick Kaleho, Director Security & Risk, Cargill

ML & AI

Manish Jain also has a fair amount of grey matter from which you can benefit. He discusses risk and reward. He discusses your data. And he discusses if you’re even ready for ML to begin with…so again, worth the trip.

QUANTIFYING VALUE - BUSINESS APPLICATIONS FOR YOUR MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE

As many companies begin to adapt AI and Machine learning the focus is mostly put on the technical side of implementation. In this session you will hear from someone on the business application side of AI & Machine learning. What are the actual problems Machine Learning solve and how can AI aid the problems many businesses face?