According to a 2018 MIT Technology Review Insights survey of 871 senior APAC business leaders — including C-suite and director-level executives (53%), and CIOs, CTOs and AI or analytics heads (29%) — over 50% of the respondents had already deployed AI technologies in their businesses.
The primary priority for AI implementation in APAC seems to be the improvement of customer experience, with 55% of the respondents having deployed AI for the purpose of customer engagement. This was followed closely by the improvement of decision-making speed and quality (51%) and the reduction of overall operational costs (50%).
At the same time, machine learning was found to be the most commonly used AI tool (44%), followed by automated reasoning (34%), natural language processing (33%) and robotic process automation (33%).
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