Yang Kan

Regional Head, Data Intelligence Alibaba

Conference Day 2

9:00 AM Case Study: Utilising Timibot to Drive Customer Insights Within Alibaba’s Retail Business

Timibot is a chatbot used in retail trade processing to provide more efficient service to consumers and also to increase order transaction rate for merchants. It has been optimised for 100 product categories. Beyond Taobao platform, Alibaba is also exploring other service channels and features including WeChat and merchants’ own mobile platform applications to enable seamless omni-channel interactions.

· How has Alibaba utilised AI-powered chatbot to enhance customer interface

· The optimal mix of human and AI to drive operational efficiency

· The future of chatbot to deliver exceptional services to customers

Check out the incredible speaker line-up to see who will be joining Yang.

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Yang Kan

Conference Day 2

9:00 AM Case Study: Utilising Timibot to Drive Customer Insights Within Alibaba’s Retail Business

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