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13 - 14 August, 2019 | Novotel Sydney on Darling Harbour, Sydney, NSW
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Sue Hamilton, Director of Technology and Innovation at Department of Human Services

Sue Hamilton


Director of Technology and Innovation
Department of Human Services

Check out the incredible speaker line-up to see who will be joining Sue.

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Conference Day One: Tuesday, 13th August 2019

Tuesday, August 13th, 2019

1:50 PM The Department of Human Services: Automation Enabled Through A Virtual Assistant ‘MelissHR’ To Improve Employee Experience And Processes

The Department of Human Services are leading the way in AI innovation, having created the ‘MelissHR’ virtual assistant which is reducing repetitive work for the workforce and subsequently saving valuable time and money for the department. Sue examines the journey of introducing such technology – how it is improving processes and experiences and the challenge of change management at integration.

  • Developing AI capabilities in-house versus outsourcing to a third party
  • ‘MelissHR’, a human resources virtual assistant – inspiration and design
  • Automating repetitive tasks to enable value add to employees
  • Change management and education of the workforce as a necessity of AI implementation