A Capgemini report states only 16% of surveyed businesses had successfully scaled their RPA use cases, suggesting scaling automation continues to be a challenge. As organisations progress to realise cost and process efficiency by scaling RPA use cases, they encounter numerous commercial and technical considerations. Join this session to gain insights on how leaders in this arena are managing common challenges. Listen in on key considerations around governance, delivery, and continuous process updates and management.

With technology innovation an unquestionable reality, many are seeking to integrate cognitive analytics to strengthen decision making and uplift outcomes. However this requires rigorous management and prioritisation of opportunities to optimise business outcomes. In this session, Probir shares his oversight over IAG’s Automation CoE to ensure organisational capability readiness and deploy technology solutions that truly uplifts business outcomes. Specifically, he discusses how he is prioritising investment in AI capabilities that deliver time-critical risk mitigation outcomes.