Bain & Company - Intelligent Automation: Getting Employees to Embrace the Bots

Bain & Company - Intelligent Automation: Getting Employees to Embrace the Bots

Automation won’t improve business processes unless companies apply the technologies strategically, and spend as much time on the people left behind.

Automation won’t improve business processes unless companies apply the technologies strategically, and spend as much time on the people left behind.

Report At a Glance:

  • Automation of business processes is rapidly scaling up, with fallout from the coronavirus likely accelerating adoption. Bain & Company’s survey of executives worldwide finds that companies report cost savings from automation of roughly 20% on average over the past two years.
  • Other reported benefits include improved process quality and accuracy, reduced cycle times and improved compliance.
  • But the path to benefits is bumpy. Some 44% of respondents said their automation projects have not delivered the expected savings. The major barriers all involve execution—notably, competing business priorities, insufficient resources or lack of skill.
  • Best-practice companies overcome these execution barriers by grounding automation in the corporate strategy and customer experience; devoting significant time to what comes after automation; and actively managing automation as a transformative change.

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