Pre-Conference Workshops and Main Day One
Pre-Conference Workshops
7:30 am - 8:00 am REGISTRATION FOR PRE-CONFERENCE WORKSHOP A & NETWORKING BREAKFAST
8:00 am - 10:30 am WORKSHOP A: THE BENEFITS IA TECHNOLOGIES CAN OFFER YOUR BACK OFFICE AND MIDDLE & FRONT END OPERATIONS
Anil Bhavnani
Director – BPO Operations, Global Financial Solutions - Shared Services, GFS office in IndiaPfizer
10:00 am - 10:15 am REGISTRATION FOR PRE-CONFERENCE WORKSHOP B & NETWORKING COFFEE BREAK
10:15 am - 12:15 pm WORKSHOP B: A HOW TO GUIDE TO PLAN, LAUNCH & IMPLEMENT A SUCCESSFUL IA PILOT PROGRAM
Close of Pre-Conference Workshops
Main Conference Day One Begins
12:15 pm - 1:15 pm REGISTRATION FOR MAIN CONFERENCE DAY ONE & NETWORKING LUNCH BREAK
1:15 pm - 1:30 pm CHAIRPERSON’S OPENING REMARKS
1:30 pm - 2:15 pm CASE STUDY: A ROADMAP TO ESTABLISH A SUCCESSFUL IA CENTER OF EXCELLENCE (CoE)
PEER-TO-PEER ROUNDTABLE DISCUSSIONS
2:15 pm - 2:40 pm ROUNDTABLE A1: SHOULD WE?, CAN WE?, AND WHAT WOULD THE REWARDS BE?
2:40 pm - 2:50 pm TRANSITIONAL BREAK
2:50 pm - 3:15 pm ROUNDTABLE A2: SHOULD WE?, CAN WE?, AND WHAT WOULD THE REWARDS BE?
2:00 pm - 2:30 pm ROUNDTABLE 1B: BENEFITS OF AGILE BUSINESS MODELS TO REDUCE IA PROGRAM ROLL-OUT DISASTERS & ENSURE CONTINUED IA SUCCESS
2:40 pm - 2:50 pm TRANSITIONAL BREAK
2:45 pm - 3:15 pm ROUNDTABLE B2: BENEFITS OF AGILE BUSINESS MODELS TO REDUCE IA PROGRAM ROLL-OUT DISASTERS & ENSURE CONTINUED IA SUCCESS
3:15 pm - 3:30 pm AFTERNOON NETWORKING BREAK
3:45 pm - 4:30 pm CASE STUDY: HOW TO SUCCESSFULLY IMPLEMENT IA TECHNOLOGIES INTO YOUR OPERATIONS & REMAIN REGULATORY COMPLIANT
Anil Bhavnani
Director – BPO Operations, Global Financial Solutions - Shared Services, GFS office in IndiaPfizer
