29 - 30 September, 2020
| Kuala Lumpur, Malaysia
CONFERENCE DAY ONE: WEDNESDAY | 18 SEPTEMBER 2019
8:00 am - 8:50 am
Registration & Coffee & Tea
9:00 am - 9:15 am
Chairman’s Opening Remarks
Ravi Ranganathan -
Managing Director, Next Generation Optimization (NGO),
RBC Investor and Treasury Services
Ravi Ranganathan
Managing Director, Next Generation Optimization (NGO)RBC Investor and Treasury Services
9:15 am - 9:30 am
OPENING REMARKS: Scaling Up Digital Capabilities to Accelerate Adoption of Industry 4.0
Dato' Azman Mahmud -
Chief Executive Officer,
Malaysian Industrial Development Authority (MIDA)
· Assessing how digital and automation transformation drive business productivity and economic growth
· Outlines the key strategies and action plans in the financing, infrastructure, regulations, skills, and technology
· Future-proofing the nation’s modernisation agenda
Dato' Azman Mahmud
Chief Executive OfficerMalaysian Industrial Development Authority (MIDA)
9:30 am - 10:15 am
CXO PANEL: Developing Sustainable RPA and Cognitive Automation Roadmaps to Enhance Organisational Success
E Long Chua -
Group Chief Technology Officer,
Kenanga Investment Bank Berhad
Ravi Ranganathan - Managing Director, Next Generation Optimization (NGO), RBC Investor and Treasury Services
Sean Lee - Continuous Improvement and RPA Lead, Eastspring Investments
- Building RPA and intelligent automation into your organisational blueprint to improve business agility
- Rethinking strategic operational decisions including workforce and outsourcing to harness the full benefits of intelligent automation
- Breaking down silos, getting organisational wide buy-in and leveraging robotics to build market leadership
Ravi Ranganathan
Managing Director, Next Generation Optimization (NGO)RBC Investor and Treasury Services
10:15 am - 10:45 am
Positioning TM ONE in the RPA Journey and its Roadmap in the Telecom Sector
Azrin Aris -
Director of Products & Innovation,
TM ONE
- Identifying, selecting and implementing RPA for the best results
- Rolling out bots effectively with structured operating models
- Strengthening RPA capabilities for higher productivity, efficiency gains and quality
Sponsored by: JiffyRPA
10:45 am - 11:30 am
Speed Networking & Morning Refreshment Break
11:30 am - 12:15 pm
PANEL: Overcoming Common Challenges and Pitfalls In RPA Initiatives and Cognitive Automation
Siew Shan Sim -
Group Financial Controller,
AirAsia Group Berhad
Neeti Mahajan - Managing Director, Global Service Centre, Malaysia, HSBC
Puneet Gupta - Director, Global Business Services , Asia Pacific, Kimberly Clark
Amit Dwivedi - Senior Manager, Business Architect, NGO, RBC Investor & Treasury Services
- Shortlisting processes that can benefit from RPA and cognitive automation
- Strengthening digital capabilities to harness the full potential of RPA
- How to create automation that works seamlessly across departments including finance, operations, HR, supply chain and more?
12:15 pm - 12:45 pm
Scaling up Digital Workforce to Deliver Maximum Value of RPA and Cognitive RPA
Ravi Ranganathan -
Managing Director, Next Generation Optimization (NGO),
RBC Investor and Treasury Services
· Building RPA business cases with workforce roadmap and strategic business goals
· Creating buy-in and key challenges in achieving engagement across enterprise-wide
· Operationalising value-added work with people and robots
Ravi Ranganathan
Managing Director, Next Generation Optimization (NGO)RBC Investor and Treasury Services
12:45 pm - 2:00 pm
Networking Lunch
2:00 pm - 2:35 pm
Enterprise-Wide RPA Implementation: Achieving Operational Efficiency Across 80+ Bots with Process Engineering
Winnie Wong -
Head, Operations Innovation and Resilience,
AXA Affin General Insurance Berhad
· Getting it right from the start: Recapping the challenges in moving from prototype to scaled executions
· Understanding why process engineering is essential and measures to achieve operational excellence
· Considering the roadmap to operate RPA at-scale
2:35 pm - 3:10 pm
Embedding Continuous Improvement to Improve Productivity of the Digital and Human Workforce
Puneet Gupta -
Director, Global Business Services , Asia Pacific,
Kimberly Clark
· Monitoring and reviewing new information to input into bots to optimise performance
· Improving existing processes to enhance quality of the vendor statement (please check quality of the vendor statement – not sure?)
· Conducting Six Sigma and lean training for RPA team to drive continuous improvement culture
3:10 pm - 3:40 pm
Afternoon Refreshment Break
Structured to maximise interaction and in-depth focus on a topical subject matter, attendees will have the opportunity to participate in two roundtable sessions of their choice, which has close relevance to their area of expertise and / or scope of responsibility
INTERACTIVE DISCUSSION GROUPS [2 ROTATIONS @ 35 MINS EACH]
3:40 pm - 4:50 pm
Roundtable A: Identifying Business Processes for RPA Implementation
Daniel Morrison -
Global Financial Process Owner - Operations Integrity,
Schlumberger
· Applying RPA to interact with customer in real-time
· Gaining the real value of RPA in customer journeys
· Ensuring intelligent integration of robots and human to deliver the best customer experience
