Leveraging RPA to Drive Service Delivery Transformation & Productivity Improvements

Kim Yee Tang, Director - Technology & Architecture Office, from Singtel spoke about:
- Revisting Singtel’s RPA journey: Identify areas of RPA application, project objectives and targets
- A look at how RPA is driving service delivery transformation and operational excellence in Singtel: From raising change ticket to customer order processing and billing for enterprise customers
- Steps to ensuring RPA integration with existing legacy systems
- The road ahead: Building an in-house Centre of Excellence in robotics

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