Industry Report: How intelligent document processing is driving customer centric transformation in insurance
Add bookmark
Traditionally focused on product sales, the insurance industry, like so many others, is having to reinvent itself as a customer-centric service, providing tailored solutions when, where, and how customers want them. And while speed and quality remain critical, what will differentiate successful ventures is the ability to predict customers’ needs and requirements, and engage with them in ways that offer a better “experience” – in other words: embrace digitalization.
Intelligent Document Processing (IDP) is the ideal solution to many of the problems plaguing the insurance industry such as:
- Poor levels of customer retention
- Inability to correctly predict customer behavior or requirements
- Complex IT systems that don’t react quickly
- Clunky channels of communication
To learn more about how leading-edge insurance firms are leveraging IDP to achieve transformational results, download this in-depth report created by the Shared Services & Outsourcing Network (SSON) in partnership with with TCG Process’ Head of Product, Neil Walker and Head of Research for the insurance market, Christoph Smiela.
TABLE OF CONTENTS
- Why survival is digital
- Overcoming the document hurdle
- Grasping disruption as an opportunity
- A smart "platform" as a game-changer for the insurance industry
- How does intelligent document processing work
