Digital transformation is often defined as “the integration of digital technology into all areas of a business” to “optimize people, processes and agility.”

However, Mike Carroll, VP, Corporate Transformation, Strategy Development and Innovation,Georgia Pacific and confirmed Scalable RPA & Intelligent Automation Live speaker, has a different take. “[Digital transformation] is not a bet on technology. It’s a bet on your ability to use technology to change yourself.” In other words, how you think and how you make decisions are really behaviors as well as thought processes.  

“I think the best coaching we ever got was, ‘if you go copy us, I promise you, you'll fail.’ What you want to do is not hit the easy button and try to copy someone else. What you want to do is understand how others thought about what they wanted to do, and then come back and apply that thinking to your organization and your problem, and then let that inform what you need to do.”

This is especially true when it comes to scalable RPA and intelligent automation (IA). 

Mitigating the Risks & Reaping the Rewards of IA

RPA and IA have the potential to dramatically increase productivity, accuracy and innovation. By automating mundane, routine tasks, they also enable employees to focus on strategic decision making and other high value activities. 

However, these technologies can also be very “brittle” or ill-equipped to adapt to change and costly to build. Furthermore, if people, processes and are not fully streamlined, you can find yourself drowning in technological debt. 

Before the planning stages of enterprise-wide IA implementation even begins, its critical for automation leaders to meet with business users and frontline workers to:

• Understand what business problems they’re facing and identify which ones could be good candidates for IA
• Grasp their current mindset as it pertains to automation. Do they view it as an opportunity for growth? Or is it something they fear?

Conversations with business executives and other leaders should also come from a place of “intellectual honesty” and humility. “If you want to change what people do, change the language they use first,” he advised.

However, to learn more about Mike Carroll’s and Georgia Pacific’s approach to scaling innovation, you’ll have to join us at the upcoming Scalable RPA & Intelligent Automation Live virtual event taking place March 30 - April 1, 2021 for his session on “Digital Transformation Is An Evolution Of Decision Making: Identifying The Intersection Where Corporate Decisions Should Occur”

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Scalable RPA & Intelligent Automation Live

The key for global corporate enterprise is to benefit from the collective intelligence presented by RPA and cognitive technologies along with human workers. Only by having technology combine with human talent can global corporate enterprise achieve scalable intelligent automation. And only with scalable intelligent automation enterprise resiliency be realized.

 

Join that community for lessons learned at SRIA Live.

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