Navigating Digital Transformation From IT To CX
Empower IT to Direct a Seamless Customer Experience
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This comprehensive whitepaper looks at how IT has improved
customer experience across the Healthcare sector, Financial Services and Retail. The report details how CIOs and IT leaders can leverage the Salesforce Platform to help navigate their digital transformation objectives and help their organisations thrive.
While the whitepaper is specific to 3 industries, takeaways abound for any industry. The piece provides real life and relatable customer examples on how to improve the customer experience and what digital transformation initiatives should be undertaken to be successful. A practical guide, it makes digital transformation a concept easy to understand and undertake.
Key Takeaways Include:
- How IT experience impacts the customer experience
- Things to consider when choosing the right app development platform
- How to transform the customer experience
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