AssistEdge Bots automate monthly-billing worth over $821M across Infosys Global Delivery Units – A Case Study

Business agility is no longer a buzzword but has become a market reality, making it imperative for enterprises globally to continuously evolve their technology at speed and scale.  An important element of the project management of business-critical projects for clients is the monthly billing that is based on confirmation of effort or other metrics and milestones. This is an activity that is carried out across all engagements and typically involves processing multiple projects for each engagement. Considering that there are a few thousand in-flight projects at any point of time, the completely manual nature of the project billing activities resulted in significant processing time and effort.

Adding to the complexity, projects are categorized into different billing categories based on the engagement types like - Fixed Price, Time & Material & Unit of Work. This combination of manual effort, complexity and volume inevitably results in human errors, increased project overheads, and impacted client deliverables.

Download this case study to read how Edgeverve helped Infosys achieve end-to-end automation of the project billing process and reduced overall processing time per billing project, thereby ramping up number of projects billed in just 3 months.

Download this case study to understand how you can:

• Minimize the number of billing errors and instances of rework – zero rejections due to zero errors
• Free up project/account managers from doing manual, repetitive billing work and instead to focus on key client deliverables - saved 40-70% effort taken by project and shared service teams
• Ensure timely project billing, enhancing customer experience – reduced overall processing time from 45 mins to 20 mins per project billing